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COHO's training manual on how to use the appTroubleshooting
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Tenant Viewings
This guide is specifically aimed at Tenants going through the Viewing Process on COHO. Your letting agent or landlord will enter your details onto their account and you will receive an email inviting you to begin the viewing process: You can click ...How can I check that a compliance document has been served to a tenant?
If you need to check that a compliance document was served to a tenant, follow these steps: Step 1 Navigate to the tenancy Step 2 Navigate to the tenancy Compliance panel: Here, you will see the compliance documents that were served to the tenant.I have accidentally cancelled an Onboarding. How do I restore it?
If you have accidentally cancelled an Onboarding and it no longer shows in the Onboarding panel, follow the next few steps: Step 1 From the main portfolio page, click into the search bar at the top of your side menu and entered the name of the ...Tenants My COHO Dashboard
Once you have been onboarded into a property or room you will have access to your My COHO Dashboard. In this guide, we'll go through the different panels you have access to and how they work. Menu Header At the very top of your account you will have ...Tenant Onboarding Dashboard
This guide is specifically aimed at Tenants going through the Onboarding Process on COHO. You have had a viewing with your lettings gent or landlord and have shown an interest in moving ahead with a tenancy. This guide will help you understand the ...
Popular Articles
How to show deposit repayment on settlement statement
If you are due money back from the deposit scheme due to arrears, or due to damage to the property, and you want to show this as payable to the property owner, take the following steps: 1) Ensure the correct charges are on the rent schedule. Do this ...How can I embed a YouTube link into the Welcome Pack?
The Welcome Packs in COHO are a great place to share useful and important information with your tenants. When adding information into the Welcome Packs, you are able to embed YouTube links for your tenants to watch. If you want to add a YouTube embed ...How to Update a Tenancy Agreement During Onboarding in COHO
Updating Your Tenancy Agreement When onboarding a new tenancy in COHO, it's important to ensure that the tenancy agreement reflects the intended terms. Follow these steps to update the tenancy agreement: Find the Onboarding: Log in to your COHO ...Using COHO's eSigning as a Property Manager
This article is for people who are wanting to utilise COHO's own eSigning for tenancy agreements. COHOs eSigning is £1+VAT per envelope. What does this do Once you've set up a tenancy agreement template (see below), COHO will populate the template ...Moving tenants from one room to another
Occasionally the need might arise to move a tenant from one room to another. Here are the steps to do that, depending on what the scenario is: Scenario 1: The tenant lived in one room, and has now moved to a new room This almost always requires an ...