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Training Manual
COHO's training manual on how to use the appTroubleshooting
Quick guides on solving common issuesSupport
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Property Owner Dashboard
Quick Access: Actions: Clicking ‘Actions’ will navigate you to the Actions panel on your dashboard. Maintenance: Clicking 'Maintenance' will navigate you to the Maintenance panel on your dashboard. Rent Collection: Clicking 'Rent Collection' navigate ...Xero Set Up Guide
To connect your COHO account to Xero, navigate to the 'Finances' panel > 'Connections & Synchronisation'. See also Finances & Connections & Synchronisation. Step 1 - Connect your COHO account to Xero Click 'Add Xero account' All properties: Any ...How to add float money for a property
How to add float money for a property To add a float please follow the steps below. A float is added against a specific property but when creating settlements you can choose to pull that float money into another property (provided it is owned by the ...Where can I find the latest copy of the tenancy agreement mail merge document?
The latest copy of the mail merge document can be found by following these steps: 1. Log into your COHO account 2. Navigate to the Onboarding panel on the main organisation / portfolio page 3. Click the settings cog in the right hand corner of the ...Creating a Grouped Tenancy
Creating a Grouped Tenancy is intended to be used for one or more tenants that are all required to go through the Onboarding process together and sign the same tenancy agreement. Please also see the main Product Guide for Onboarding - ...
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TDS User Guide
What is TDS? TDS is one of the main deposit protection scheme in the UK https://www.tenancydepositscheme.com/. Using it from COHO will use their custodial scheme, and is free of charge. Setting up TDS The set-up of the integration between TDS and ...Deleting a Property
If you would like to delete a property in COHO, simply navigate to the property by searching for it. Once opened, scroll down to "Property Details", where you'll see a "Deactivate" button, and click this. Once deactivated, COHO will redirect to your ...How to refund overpaid rent
If you want to refund rent, take the following steps: 1) Go to the tenants rent collection panel 2) Click on "+ Money Due" 3) Select "Tenant Costs", and in the description type "Rent Refund", and select the date refunded, and click "Save" 5) Against ...Using COHO
COHO has been created to be as easy to use as possible. When you log into your account, you default to the main organization page. Organization Level This page has very top level information that includes all properties and all tenants. From your ...Onboarding
See also a YouTube video on Onboarding for a single applicant here: The Onboarding panel in COHO has been designed as an easy to follow 6 step process. When you’re ready to begin a new onboarding of a new tenant you can navigate to the Onboarding ...