I want to cancel my account on COHO. How do I do this?
Ending your subscription
To end your subscription, you must submit a cancellation request through the COHO app, using the Your Account panel.
Requests made by email, support tickets, or any other channel will not be treated as valid cancellation requests. Our team will redirect you to complete the process in the app.
To pause your subscription, you may deactivate all units before your renewal date.
If all units remain deactivated at renewal, the subscription will not renew and you will not be billed after that date. The subscription will restart automatically if you reactivate units or add new ones in the future.
If you still have active units at renewal, the subscription will continue for another month or another full term, depending on your plan.
Subscriptions paid upfront or subject to a fixed commitment period cannot be cancelled early.
These terms form part of your agreement with COHO and are governed by the laws of England and Wales.
Before we talk about cancelling your account on COHO, we'd like to understand why. If support or training is required, we have many resources available to you which includes the following:
If you would like to speak to someone at COHO before cancelling then please send us a message to support@coho.life
To cancel your account, please log in and navigate to the 'Your Account' panel.
From the Your Account panel, you will see a link to click to cancel your account. Please follow the steps in the link to cancel your account.
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