On different places in the software, property managers can use merge fields. Click to see the merge field guide.
When the signature type is “eSignature” or “Wet Signature”, the Microsoft Word documents (.docx) will be scanned. Any merge field in the document will be retrieved and a translation will be proposed, also a preview of the document with the translations can be viewed or downloaded.
Once the merge fields are reviewed and validated, the documents will be saved as PDF with the translations.
Make sure the file is a Microsoft Word document with the extension “.docx”. Only these are scanned. “.doc” is not supported because it’s too old a version of Microsoft Word.
If the file is already signed, we won’t scan it either: this is only for “eSignature” and “Wet Signature” options.
We will scan the message body and match the fields we can. Not all merge fields are available for messaging. Make sure this will be correctly transformed by clicking on the “Preview” icon below the message body.
You can use merge fields inside the Rent Collection panel, for the Credit Control: Escalation Policy & Templates.
Not all fields might be supported, you can see if the fields are correctly working by clicking on “Show” when the template was already created, or by clicking on “Preview” when in the “Add credit control template” form.