My tenant's account does not show their tenancy

My tenant's account does not show their tenancy

If your tenant has signed up to COHO but their account doesn't show any information of the tenancy, this is usually a result of signing up for COHO without following the link, or following the link but navigating away from COHO.

Steps to resolve

1) Provide the tenant their invite link to COHO
You can find this in their tenancy page



2) Ask the tenant to follow the link

3) On the registration page, the tenant should click "Already registered? Log in"



4) The tenant should log in with their COHO account



If they do not remember their account they should click on "I've forgotten my password", reset the password, then follow the above steps again from step 2.

5) Success! Their account will now be connected

If you want to send tenants this information to follow, you can send them this guide made for tenants.

    • Related Articles

    • Tenancy Agreements Explained

      Learn how to handle tenancy agreements. This echoes to the articles: Merge fields guide, Grouped tenancies explained and Joint-tenancies explained. Tenancy 101 Whenever a room or a property as a whole is rented for a period of time by one or multiple ...

    • Replace a Tenancy Agreement

      When onboarding a new tenancy in COHO, it's important to ensure that the tenancy agreement reflects the intended terms. The tenancy agreement is not signed yet There is an onboarding for it 1. Find the Onboarding: Log into your COHO account and ...

    • My account does not show my tenancy

      If you have signed up to COHO but your account doesn't show any information of your tenancy, this is usually a result of signing up for COHO without following the link propertly, or following the link but navigating away from COHO. Steps to resolve ...

    • Tenancy Agreement Templates

      You can save tenancy agreement templates into COHO to easily re-use them when creating a tenancy agreement. Adding a new template Head to the onboarding panel of the main dashboard page, and click on the cog icon on the top right of the panel, to ...

    • Merge Fields Guide

      On different places in the software, property managers can use merge fields. Click to see the merge field guide. For tenancy agreement When the signature type is “eSignature” or “Wet Signature”, the Microsoft Word documents (.docx) will be scanned. ...