COHO Features
Rent Review
Rent Review Staying on top of rents can be tough when you're managing a load of tenants (or focused on things other than your portfolio). COHO's Rent Review panel will help you track this. Reviews can be carried out not only against tenancies, but ...
Inventory Builder & Inventory
The Inventory Builder panels can be found on each property level. This is where you will create an inventory template that covers the communal areas of the property (kitchen, bathroom etc) or create a template for the individual rooms (bed space, ...
Tenancy Summary & Information
The tenancy summary and all tenancy information can be found by navigating to any tenancy/room. If the room or property is available on COHO, you can choose to ‘+ New onboarding’ (See also Onboarding) or ‘+New tenancy’ (someone onboarded outside of ...
Property Marketing, Property Details & Room Details
Property Marketing, Property Details and Room Details panels in COHO allow for entering information for marketing purposes that feed directly into COHOs Find a Home Tenant Marketplace. These include: photos, floor plans, virtual tour links, ...
Property Compliance
In this section we will look at all compliance document panels at property level. See also a short video here - https://www.youtube.com/watch?v=yHU8svUMh-A&t=27s&ab_channel=COHO Gas Safety Certificate (GSC) Click into the property you wish to add a ...
Feedback
On the tenants dashboard, they are able to give a satisfaction rating and tenant feedback. This can then be viewed on the ‘Feedback’ panel on the account. You are also able to view tenant satisfaction statistics on the Performance panel. See also ...
Suppliers
The suppliers panel in COHO can be used to keep an up to date record of all trades persons or suppliers you have dealings with. By storing the information in COHO you can ensure that all team members have access to supplier contact details. The ...
Property Ownership & Property Owners
COHO has a ‘Property Ownership’ panel on every property and a ‘Property Owners’ panel on the main organisation page. The purpose of this panel is to accurately record information regarding how the property is being owned or managed. By having these ...
Audit Log
Audit Logs in COHO help you track what’s been happening in your organisation, the property or a room/tenancy. The Audit Logs in COHO can be found on the main organisation page, property pages and room pages. Audit Log Overview To understand how Audit ...
Recurring Items
The recurring items panel is to be used to create recurring tenancy transaction items. For example, Parking charges, Utility charges, Cleaning charges or Service Charges. Recurring Items will automatically be added to a tenants rent schedule. NB. ...
Transactions
The Transactions panel in COHO allows you to connect your bank account(s) for automated rent reconciling. Here we have a short video showing how the Transactions panel works - https://www.youtube.com/watch?v=njtXHW8UZYI&ab_channel=COHO Connecting ...
Finances
The Finances panel in COHO allows you to record your outgoing expenses to produce financial reports. It is important to note that in order to start using the Finances panel, you will need to set the Property Ownership for each property. See also ...
Miscellaneous Information Storage
The Information Storage panels in COHO allow you to add information and files into COHO that don’t fit anywhere else. This information is not shared with any tenants. It’s important to understand the different levels of these panels in COHO before ...
Welcome Packs
Welcome Packs in COHO allow you to share useful information with your tenants which they can access via their dashboard. This can be in the form of typing information into the welcome pack named: ‘Quick Info’ i.e., telephone numbers or codes etc or ...
Property Access
Property Access panels in COHO allow you to store internal / external, door and key safe codes. These codes can be shared with the tenant via their dashboard. Organisation Property Access panel Here, on the main organisation Property Access panel, ...
Inspections
Inspections are an important part of making sure risks can be minimized including fire, water damage and electrical malfunctions. It also gives tenants peace of mind that the property is being well looked after. Any maintenance issues that can be ...
Maintenance
See also a video on YouTube here - https://www.youtube.com/watch?v=P1tEZ32nHvA&t=15s&ab_channel=COHO The Maintenance panel on COHO allows you to view all maintenance issues that have been reported and track them throughout the workflow. Both managers ...
Rent Schedules & Rent Collection
This section will cover how to generate rent schedules for your tenants, how to reconcile rents manually and credit control settings. If your organisation has bank accounts connected for automated rent reconciliation you should not be logging ...
Tenant Find
The Tenant Find panel in COHO allows you to track all viewings, availability of rooms / properties and leads. Each section can be further expanded to see the full details of prospective tenants at each stage. Each prospective tenant can be pushed ...
Onboarding
See also a YouTube video on Onboarding here - https://www.youtube.com/watch?v=w34A8SWzoZY&t=586s&ab_channel=COHO The Onboarding panel in COHO has been designed as an easy to follow 6 step process. When you’re ready to begin a new onboarding of a new ...
Occupancy
The Occupancy panel in COHO allows you to see all tenants and their AST dates, units, tenancy changes and renewals all in one place with various filtering options. Units Units > All Units: Here you can view all properties, room numbers, rent amounts, ...
Compliance
The Compliance panel in COHO allows you to see all types of compliance documents and dates that have been uploaded at property level. There are also various filtering options to see what has expired or what is going to expire in XX days. This panel ...
Performance
The Performance panel in COHO allows you to see portfolio or property level performance statistics. These can be changed using the filtering option at the top of the panel. These include; Rent Roll, Occupancy, Average Tenancy Duration, Age Ranges, ...
Actions & Calendar
This is the panel that will show/alert you to tasks or actions you need to complete. This is arguably one of the most important panels in COHO. Actions Actions are sub categorized by Property, Tenancy, Maintenance, Onboarding, Viewing and Other. ...
Properties
The Properties panel sits on your main account page. This is the main panel where you can see all properties that have been added onto the account. You can click any of the property boxes to take you through to that property page. +New Property By ...
Message Center
COHO has a built in message centre allowing you to communicate with your tenants in one platform. Navigation You can navigate to the message centre by clicking the message icon at the top of your account: Filtering & Search Options You can use the ...