How to refund overpaid rent

If you want to refund rent, take the following steps:

1) Go to the tenants rent collection panel

2) Click on "+ Money Due"

3) Select "Tenant Costs", and in the description type "Rent Refund", and select the date refunded, and click "Save"

5) Against the payment record, click "View"

6) Assign the payment to the refund, and click save

6) On this Rent Due Charge that we have labelled 'Refund' you need to now (once it is marked as fully paid) click the Refund button. So click 'View' to open it and you will see a screen like below:

FAQs

What happens if the money is already assigned to rent
In this instance you would need to disassociate the payment from the original rent. You would then need to make the decision as to whether you lower the rent amount, or create a shadow "Payment" to fill the remaining part (ie, a "Rent Credit").

Future Development

In the near future we plan to add a specific category to the rent schedule of refunded rent.

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