If a payment has been manually added in Xero, it can cause a sync error in COHO.

If a payment has been manually added in Xero, it can cause a sync error in COHO.

To resolve this, please follow the steps below:

  1. Remove the payment and void the invoice in Xero.

  2. Remove the rent due along with its payment in COHO.

  3. Perform a sync for the specific tenant in COHO.

Please note that once an invoice is created in Xero, it is directly linked to the corresponding RDR record in COHO. Any manual changes made in Xero that disrupt this connection may lead to errors.

We recommend reinforcing that COHO should be treated as the source of truth, and manual updates in Xero should be avoided to prevent such issues.

If the data in COHO is correct, the best approach is to delete the original RDR, recreate it, and then resync. This will generate a new invoice in Xero.