Rent Collection
Rents → Reversing a settled rent due charge
So you have a rent charge (or “other” charge) on a tenant’s rent book (rent collection panel) and you have disbursed the money related to this to the property owner (or to your organisation) and possibly also disbursed management fees. All of these ...
Rents > How to issue a refund for an overpayment
This guide is based on a tenant paying more rent than they should have and you need to issue a refund. This works with the XERO integration, but is NOT intended as a way to handle deposit deductions and refunds. It is intended as a way to handle ...
GoCardless User Guide
Introduction COHO has an integration with GoCardless. GoCardless is a payment processing platform, which allows you to automate payment collection. This guide won’t go into the details of how to use GoCardless, it will focus on the integration ...
How do I record a rent increase on COHO?
Q. How do I record a rent increase on COHO? Steps to resolve: Navigate to the tenancy that you wish to record a rental increase for and click 'Change rent' under the Active Tenancy. Rent change date: Here you can enter the date the rent change is to ...
A tenant has moved out but COHO is saying there is rent due, why?
Q. A tenant has moved out but COHO is saying there is rent due, why? A. This is likely due to not updating the rent schedule when moving the tenant out on COHO. Steps to resolve: Use the search function on your account to navigate to the tenancy. ...
I have an unassigned payment on a tenancy. What does this mean and how do I rectify this?
Q. I have an unassigned payment on a tenancy. What does this mean and how do I rectify this? Unassigned payments occur in COHO when a payment has been logged but not assigned to a specific rent due record. Steps to resolve: Log into your account and ...
How to refund overpaid rent
If you want to refund rent, take the following steps: 1) Go to the tenants rent collection panel 2) Click on "+ Money Due" 3) Select "Tenant Costs", and in the description type "Rent Refund", and select the date refunded, and click "Save" 5) Against ...