My account does not show my tenancy
If you have signed up to COHO but your account doesn't show any information of your tenancy, this is usually a result of signing up for COHO without following the link propertly, or following the link but navigating away from COHO.
Steps to resolve
1) Follow the link you were given from your property manager over SMS or email
2) On the registration page, the you should click "Already registered? Log in"
3) You should log in with their COHO account
If you do not remember how to access your account you should click on "I've forgotten my password", reset the password, then begin all of these steps again.
5) Success! Your account will now be connected
If you're still having issues you can get in touch with support by emailing
support@coho.life
Related Articles
Tenancy Agreements Explained
Learn how to handle tenancy agreements. This echoes to the articles: Merge fields guide, Grouped tenancies explained and Joint-tenancies explained. Tenancy 101 Whenever a room or a property as a whole is rented for a period of time by one or multiple ...
My tenant's account does not show their tenancy
If your tenant has signed up to COHO but their account doesn't show any information of the tenancy, this is usually a result of signing up for COHO without following the link, or following the link but navigating away from COHO. Steps to resolve 1) ...
Replace a Tenancy Agreement
When onboarding a new tenancy in COHO, it's important to ensure that the tenancy agreement reflects the intended terms. The tenancy agreement is not signed yet There is an onboarding for it 1. Find the Onboarding: Log into your COHO account and ...
Tenancy Agreement Templates
You can save tenancy agreement templates into COHO to easily re-use them when creating a tenancy agreement. Adding a new template Head to the onboarding panel of the main dashboard page, and click on the cog icon on the top right of the panel, to ...
Merge Fields Guide
On different places in the software, property managers can use merge fields. Click to see the merge field guide. For tenancy agreement When the signature type is “eSignature” or “Wet Signature”, the Microsoft Word documents (.docx) will be scanned. ...